How can we help?

Enter your email and we’ll send you a 6-digit code. Type it in and you’re in. There’s no password to remember.

Turn your screen brightness up and hold the phone steady. If it still won’t read, tell them the 6-digit code shown under your QR.

Stamps usually appear straight away. If the café’s till was offline, the stamp arrives as soon as it reconnects. Still missing? Ask the café, they can correct your card.

Your card is held when you order and only charged when the café accepts it. If they can’t take it, or nobody accepts it within 10 minutes, the hold is released and you’re not charged.

Some cafés ask for a small deposit when you book. It’s held when you request the table, taken only if the café confirms, and comes off your bill. If you cancel before the café’s cut-off it’s refunded; the booking screen shows the cut-off before you book.

In the app, go to Profile › Settings › Delete account. Your cards, stamps and rewards are removed for good.

Press Scan QR and hold the customer’s phone so their code sits inside the frame. No phone? Use Enter code or Find customer. Choose how many coffees they bought and the stamps land on their card straight away.

Tap Undo on the confirmation within 2 minutes. After that, open the customer in Customers to correct their card (owner mode).

On the log-in screen tap Forgot password?, enter your email, and use the 6-digit code we send you to choose a new one.

Dashboard, Customers, Rewards, Messages and Settings sit behind your 4-digit owner PIN, so staff can scan without changing anything. It locks again after 2 minutes without a tap.