Cuplio Start free month

Café terms

Last updated 5 October 2026

DRAFTThese terms are a draft and must be reviewed by a lawyer before launch. Items in [BRACKETS] still need completing.

1About these terms

These terms are an agreement between your business and [COMPANY NAME] (ABN [ABN]) (“Cuplio”, “we”, “us”) for using Cuplio for Cafés, the app your café uses to run its Cuplio loyalty cards, orders and bookings.

By creating a café account you agree to these terms. You must be authorised to act for the business you sign up.

2Your account

  • Keep your login and owner PIN private. You are responsible for what happens on your café account, including what your staff do on the till.
  • Keep your café’s name, address, opening hours and other details accurate. Customers rely on them.

3Plans, free month and billing

Starter costs A$20 a month and Pro costs A$25 a month. Prices include GST. Your first month is free, and we will remind you before it ends.

  • Plans are billed monthly in advance. You can switch plans at any time.
  • You can cancel at any time. Your plan keeps running until the end of the period you have paid for.
  • We do not refund part months, except where the law requires it.
  • We will give you at least 30 days’ notice of any price change.

4The rewards you offer

You choose your stamp cards and rewards (for example 10 stamps for 1 free coffee). By offering them you agree to:

  • Honour rewards customers have earned under the card shown to them when they collected the stamps.
  • Only give stamps for genuine purchases.
  • If you change a card, still honour rewards customers had already earned.
  • Hand over gifts you give customers when they come to collect them.
  • Before you leave Cuplio, give customers at least [X] days’ notice so they can use rewards they have earned.

5Your customers’ information

You can see the name each customer chooses for cafés (usually their first name), their member number and their visits, stamps and rewards at your café, and a phone number they choose to share on an order or booking. You must:

  • Use it only to run your loyalty cards, orders and bookings.
  • Not copy it, share it, or try to identify or contact customers outside Cuplio, except by phone about an order or booking they shared their number for.
  • Follow the Privacy Act 1988 (Cth) where it applies to your business.

6Card payments (Pro)

Order ahead and table deposits are paid by card through Stripe, into your café’s own Stripe account. To take payments you connect a Stripe account and agree to Stripe’s terms, including the Stripe Connected Account Agreement. You are the seller: you are responsible for the orders you accept, for refunds and for Stripe’s fees on your payments. [ANY Cuplio FEE ON PAYMENTS]

  • A customer’s card is held when they order and only charged when you accept the order. Orders not accepted within 10 minutes are released.
  • Deposits are taken when you confirm a booking. You set the refund cut-off, which customers see before they book.
  • Refunds are made from the till (owner mode) and come out of your Stripe balance.

7Messages (Pro)

Pro cafés can message their customers in Cuplio and chat with them. Messages must be about your café and must not be misleading, offensive or unlawful.

Limits apply (one group message a day, and up to 30 personal messages a day). Customers can switch café messages off at any time. We may remove messages or pause messaging if these terms are broken.

8Your content

Your café name, logo, photos, menu and prices stay yours. You give us a licence to show them in the Cuplio apps and on this website, and to promote Cuplio. You must have the right to use any photos you upload, and you are responsible for your menu, prices and products.

9Using Cuplio fairly

  • Do not add stamps that were not earned, tamper with the app or other cafés’ cards, or try to copy or reverse-engineer the service.
  • We may suspend or close an account that misuses Cuplio or breaks these terms. Where we can, we will tell you first.

10Availability

We work to keep Cuplio running smoothly, and the till keeps working offline and catches up when it reconnects. We cannot promise the service will never be interrupted.

11Liability

Nothing in these terms limits your rights under the Australian Consumer Law. Otherwise, as far as the law allows, our total liability to you is limited to the fees you paid us in the 3 months before the claim. [CONFIRM]

12Ending your account

You can delete your café account at any time in Settings › Account › Delete café account. This removes your café and its cards and history for every customer, so give customers notice first, as set out above.

13Law and contact

These terms are governed by the laws of Western Australia. [CONFIRM] Questions? Email quokkasupport@gmail.com or call 0414 093 339.